DEFINE: PURPOSE – TO MAKE A PROJECT PLAN:
- FIND CTQs – FROM VOC, KANO, BENCHMARKING
- MAKE PROJECT CHARTER
- MAKE OVERVIEW PROCESS MAP (SIRPORC)
- DEFINE RESPONSIBLITIES
MEASURE: PURPOSE – TO MEASURE BASELINE DATA (CURRENT STATUS):
- FIND CTPs
- MAKE SAMPLING PLAN
- COLLECT BASELINE DATA FOR CTQs AND CTPs
- CALCULATE CURRENT PROCESS CAPABILITY (SIGMA LEVELS)
ANALYZE: PURPOSE – TO ANALYZE THE COLLECTED DATA:
- UNDERSTAND NATURE OF VARIATION
- ANALYZE PROCESS MAPS
- FIND ROOT CAUSES FOR BEHAVIOR OF CTPs
- FIND CORRELATION BETWEEN CTPs and CTQs
- SHORT-LIST SOLUTIONS FOR IMPLEMENTATION
IMPROVE: PURPOSE – TO IMPLEMENT THE CHOSEN SOLUTIONS:
- FINALISE THE SOLUTIONS TO BE IMPLEMENTED
- FMEA: RISK ASSESSMENT & RISK REDUCTION
- PILOT TRIALS OF THE SOLUTION – VERIFICATION
- FINE-TUNE SOLUTION BASED ON RESULTS OF PILOT
- FULL-SCALE IMPLEMENTATION: FOCUS ON IMPROVING THE CTPs – VALIDATION
CONTROL: PURPOSE – TO ENSURE THAT THE IMPROVEMENT IS SUSTAINED
- AUTHENTICATE THE SAVINGS
- PREPARE REVISED DOCUMENTATION FOR THE NEW PROCESSES (SOPs, WIs)
- TRAIN PEOPLE FOR THE NEW DOCUMENTATION
- PREPARE AUDIT PLAN –TO ENSURE COMPLAINCE WITH NEW DOCUMENTATION
- DEVELOP CONTROL CHARTS FOR CTQs AND CTPs